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miragechat.io

MirageChat

Every client message in one inbox — answered faster with AI.

MirageChat brings WhatsApp, Instagram, Messenger, Telegram and website conversations into one shared team inbox, with AI replies grounded in the business's own information, a client CRM, automations, analytics and scheduled social publishing — on the web and in the MirageCHAT apps for iOS and Android.

Explore MirageChatView Platform Status

Live platform status

MirageChat Platform

Operational

Application Services

Operational

API Services

Operational

Messaging Services

Operational

Last checked under a minute ago

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The problem

Business conversations are fragmented

  • Businesses communicate across multiple channels — WhatsApp, Instagram, web chat, phone.
  • Messages become fragmented across devices, accounts and people.
  • Teams lose context, and the history disappears with whoever handled it.
  • Customers expect faster responses than a manual process can sustain.

The solution

One intelligent communication layer

MirageChat connects the parts that normally live apart:

Customer channels

Official messaging platforms, unified into one queue.

AI assistance

Grounded answers for the conversations that repeat.

Automation

Rules, routing and coverage outside working hours.

Human teams

Escalation with the full context already attached.

How MirageChat works

From customer channels to business outcomes

Conversations arrive from the channels your customers already use, pass through one platform where AI handles what repeats, and reach your team with the context already attached.

CUSTOMER CHANNELSMIRAGECHAT PLATFORMBUSINESS OUTCOMESWhatsAppInstagramMessengerWeb chatOne unified inboxAI intelligence layeranswers what repeats · escalates what mattersYour teamassignment · context · collaborationoperated and monitored by MirageFaster responsesround-the-clock coverageAutomationrepetitive work handledInsightconversations become data

Every module

Everything MirageChat does, module by module

MirageChat is one workspace for client conversations, AI-assisted replies, social publishing and team operations — on the web and in mobile apps for iOS and Android. Each module below is described the way the product describes it, including the conditions a platform or plan places on it.

  • Unified Team Inbox

    Available

    WhatsApp, Instagram, Messenger, Telegram and website chat in one shared queue, with assignment, notes, reminders and a complete history for every client.

    • One queue for every connected channel
    • Assignment, tags, private notes and snooze
    • Media, delivery state and full conversation history in context
    • Web and mobile access with the same workspace permissions

  • Grounded AI Assistant

    Available

    Drafts or sends replies in the client's own language from the business information the team controls — and hands the conversation to a person when that information does not support an answer.

    • Suggestion, automatic and off modes, set per account
    • Answers grounded in the workspace knowledge base
    • On-demand translation of incoming messages, keeping the original
    • Human handoff instead of an invented price or policy

  • Instant Post

    Available

    Publish a post, several stories or a reel to selected social accounts from one screen, with reusable account groups and a delivery result for each destination.

    • Accounts chosen one by one or as saved groups
    • Post media reused for a Story or a Reel
    • Instagram carousels; Facebook multi-photo publishing is under Meta review
    • Retry targets only the destination that failed

  • Social Auto Pilot

    Instagram live · Facebook under Meta review

    Recurring Instagram content from an organised media library — daily plans, AI-written captions, review mode and publishing history. Facebook Page posting is under Meta review; TikTok depends on platform approval.

    • Media libraries organised per brand or account
    • Daily plans with review mode or automatic publishing
    • Posts, stories and reels where the platform permits them
    • History, status and actionable failure reasons

  • Client CRM

    Available

    Each client's conversations, channels, tags, notes and interaction history in one record, so any teammate can continue with the full context.

    • One contact record across connected channels
    • Tags, notes and conversation history
    • The client profile opened from any conversation
    • Searchable records for follow-up

  • Replies, Workflows and Campaigns

    Available by module

    Standardise repetitive communication with saved replies, deterministic auto-replies, sequences, visual workflows and broadcasts that respect consent.

    • Saved replies with text, links and media
    • First-message and out-of-hours auto-replies, per channel and account
    • Visual workflows and scheduled follow-up
    • Broadcasts that enforce opt-outs before delivery

  • Analytics and SLA

    Available by plan

    The wait clients actually experienced, response performance, workload and outcomes — by period, channel and teammate.

    • Response time measured from the client's unanswered message
    • Team, channel and period views
    • Waiting and escalation visibility
    • Sentiment and wait-time alerts

  • WhatsApp Business Tools

    With a connected account

    Operate a WhatsApp Business channel: approved templates, rich messages, the business profile, scan-to-chat QR codes and delivery status — connected through a guided flow, without building a Meta app.

    • Template creation and approval tracking
    • Images, files, voice, location and interactive buttons and lists
    • Business profile and QR-code management
    • Delivery, read and opt-out handling

  • Instagram Messaging and Comments

    With approved access

    Instagram direct messages, story interactions and supported comment actions in the same workspace, within the permissions Meta grants the account.

    • Direct messages and story mentions
    • Reply to, hide or delete supported comments
    • Move a public comment to a private reply where permitted
    • Inbox, posting and insight abilities checked per account

  • Team Collaboration

    Available

    A shared service desk: individual accounts, role-based access, assignment, private notes, announcements and consistent saved answers.

    • Individual accounts and role-based permissions
    • Assignments and private notes
    • Saved replies managed by administrators
    • Team announcements delivered to agent devices

  • Integrations and API

    By plan and permission

    Connect a PMS, CRM, booking engine, website or app: embedded operational panels inside conversations, scoped API keys and webhooks, documented in an authenticated developer manual.

    • Scoped API keys instead of user passwords
    • Webhooks for supported real-time events
    • Embedded operational panels inside a conversation
    • Reseller use where contracted and enabled

  • Security, Consent and Audit

    Available

    Workspace boundaries, scoped access, a tamper-evident audit trail and marketing opt-outs enforced in the delivery path.

    • Isolated workspace data and scoped access
    • Audit records linked in a tamper-evident chain
    • Automatic STOP and START handling
    • Data export and deletion controls

  • MirageCHAT Mobile Apps

    iOS and Android

    The same workspace on iPhone, iPad and Android — with role-based access, push notifications, offline-aware replies and a secure app lock.

    • Published on the App Store and Google Play
    • Same workspace, accounts and permissions as the web app
    • Grouped notifications with Reply, Close and Pending actions
    • Optional biometric or PIN app lock

Questions

MirageChat — frequently asked questions

Which channels does MirageChat connect?

WhatsApp, Instagram, Messenger, Telegram and website chat are available now, in one shared inbox. SMS depends on provider access and account setup.

Can the AI invent a price or a policy?

It is instructed to answer only from the business information the team provides, and to hand the conversation to a person when that information does not support an answer. Suggestion mode lets an agent review every draft before it is sent.

Is there a mobile app for the team?

Yes. MirageCHAT is published on the App Store and Google Play, and uses the same workspace, connected accounts and permissions as the web app.

Can MirageChat publish to social media?

Yes. Instant Post publishes now to selected accounts, and Social Auto Pilot runs recurring Instagram plans from a media library. Facebook Page posting is under Meta review; TikTok depends on platform approval.

Does MirageChat add a fee on WhatsApp messages?

No. Meta applies its own conversation charges to the customer's WhatsApp account; MirageChat adds no percentage markup to them.

Can MirageChat be connected to our own systems?

Yes, by plan and permission: scoped API keys, webhooks and embedded operational panels, documented in the authenticated developer manual inside the product.

Architecture

Built as a platform, not a bundle of tools

The business view above is the whole story for most teams. For engineering teams evaluating MirageChat, the platform tiers are outlined below.

Technical architecture
CHANNEL LAYERAPPLICATION TIERINTELLIGENCEDATA TIEROfficial platformmessaging APIsChannel gatewaywebhooks · delivery · mediaConversation corerouting · assignment · SLAmultiple application instancesRealtime layershared session fan-outBackground workersSLA · campaigns · channel healthAI agent serviceretrieval-grounded responseshandover on low confidenceKnowledge baseper-business contentSystem of recordconversations · contactsSession storerealtime continuityData protectionrecovery proceduresAPI layerthird-party systems

Platform tiers only. Infrastructure specifics are not published.

The product

Inside MirageChat

Captures of the running product, not illustrations.

MirageChat unified inbox: channel filters for Instagram, WhatsApp, Messenger, Facebook, Telegram and website chat, the conversation queue with waiting times, and an open Instagram conversation assigned to a teammate.
Unified inbox — every channel in one queue, with waiting times, assignment and the open conversation.
MirageChat Instant Post: three photos from the library as an Instagram carousel, reused as three stories and a reel, sent to a saved account group, with a per-account preview and summary.
Instant Post — one screen for a carousel, stories and a reel, to a saved group of accounts. Shown before publishing.
MirageChat analytics for a demo workspace: conversations, customer messages, median first reply and share answered, a daily chart by channel, a per-channel table and a busy-hours heatmap — synthetic showcase data.
Analytics — conversations, first reply and answered share by channel and hour. Synthetic showcase data, not a measure of MirageChat performance.
MirageChat conversation with the client panel open: an AI summary with suggested next steps, the client's conversation and message counts, assignment, first reply, language, category, tags, other conversations and internal notes.
Client profile — an AI summary with next steps, the client's history, assignment, tags and internal notes beside the conversation.
MirageCHAT mobile app inbox with status tabs, an account filter and conversations from WhatsApp, Instagram, Messenger, Telegram and web chat, each showing its account, channel and time.
The MirageCHAT app — inbox, as shown on its App Store listing.
MirageCHAT mobile conversation from Instagram showing a story mention with a photo, text replies and a voice message, with the conversation status set to Open.
A conversation in the app — story mention, replies and a voice note, from the App Store listing.

The four desktop views are captures of the running product, taken on 26 September 2026 in a showcase workspace holding only fabricated data — no customer, message or figure is real. The two phone views are the screenshots published on the MirageCHAT App Store listing for version 1.4.0.

Reliability

Built for reliable operations

The platform is designed so that updates and instance restarts do not interrupt service, and it is monitored continuously — with status published publicly.

  • Multiple application instances serve traffic together
  • A shared session layer keeps conversations continuous across instances
  • Updates are rolled out progressively rather than all at once
  • Continuous monitoring with public status reporting

Security

  • TLS encryption in transit across all channels and APIs
  • Role-based access control for teams and workspaces
  • Audit logging of administrative and data actions
  • Encrypted backups
  • Data processing aligned with the messaging platforms' policies

Use cases

Where MirageChat operates

Hospitality

Guest requests, bookings and upsells handled from one desk, with AI covering the hours a team cannot.

E-commerce & Retail

Pre-sale questions, order status and post-purchase support resolved without a person reading every message.

Service businesses

Appointments, quotes and follow-ups run as structured conversations instead of missed calls.

Bring MirageChat to your operation.

Talk to the enterprise team about deployment, integration and partnership — or see the platform for yourself.

Contact enterpriseVisit miragechat.io

Or write to sales@mirageglobaltech.com