MirageChat
AI Communication Platform
MirageChat is an intelligent communication platform that unifies customer conversations across multiple channels and enables businesses to automate interactions with AI.
The problem
Customer conversations are scattered across WhatsApp, Instagram and Messenger — handled by different people, in different tools, with no shared history and no way to scale response quality.
- Messages lost between personal phones, shared logins and disconnected inboxes
- No visibility into response times, workload or conversation outcomes
- Repetitive questions consume agent hours that should go to complex cases
- Channel-by-channel tooling breaks the moment a team grows
The Mirage approach
MirageChat unifies every channel into one operational inbox and puts AI to work on the conversations that don't need a human.
- One inbox for WhatsApp Business, Instagram and Messenger — official platform APIs, not workarounds
- AI agents answer routine questions instantly and hand over to humans with full context
- Team collaboration with assignment, internal notes and full conversation history
- CRM integration and analytics turn conversations into structured business data
Platform capabilities
Built as one platform, not a bundle of tools
WhatsApp Business Platform
Official WhatsApp Business API integration with templates, media and verified business identity.
Instagram & Messenger
Meta messaging channels unified with the same inbox, rules and AI automation.
Unified Inbox
Every conversation, every channel, one queue — with assignment, states and SLAs.
AI Agents
Grounded AI assistants that resolve routine conversations and escalate with context.
Automated Replies
Rules and flows for instant answers, out-of-hours coverage and routing.
CRM Integration
Contacts, attributes and conversation outcomes synced to your systems of record.
Team Collaboration
Multi-agent workspaces with roles, mentions, notes and handover.
Analytics
Response times, volumes, resolution rates and AI deflection — measured, not guessed.
Technology
Engineered on the Mirage technology stack
- Cloud-native platform on clustered Node.js with zero-downtime deployments
- Real-time messaging over WebSocket with Redis-backed fan-out
- Official Meta platform APIs (WhatsApp Business Platform, Instagram, Messenger)
- LLM-powered AI agents with retrieval grounding on your business knowledge
- PostgreSQL data layer with encrypted backups
Security
Security is an architecture decision, not a feature
Use cases
Where MirageChat operates
Hospitality
Hotels and villa operators handle guest requests, bookings and upsells across channels from one desk — with AI covering the night shift.
E-commerce & Retail
Pre-sale questions, order status and support resolved automatically; agents step in only where judgment is needed.
Service Businesses
Appointment scheduling, quotes and follow-ups run through structured conversation flows instead of missed calls.
Bring MirageChat to your operation.
Talk to the enterprise team about deployment, integration and partnership.